We’d love to hear from you! Whether you have questions about our products, need assistance with an order, or just want to say hello, feel free to get in touch with us.
Address:
PHAM MINH DUC-TO 10-PHUONG TIEN PHONG-THANH PHO THAI BINH-TINH THAI BINH-VIET NAM
Phone:
+84-879652013
Email:
accounting@handmaderesinglow.com
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (local time)
We aim to respond to all inquiries as quickly as possible during our business hours. Thank you for supporting handmade, sustainable decor!
Common queries answered
Frequently asked Questions
PROCESSING TIME
Your order will be processed within 3 to 5 business days
Orders placed over holidays and weekends will be processed in the following business days.
Please note that delivery of orders with more than one item may ship on different dates according to stock availability.
STANDARD SHIPPING
Shipping time for order:
- Normally, it takes 5-15 business days to deliver the package to USA.
- For others countries’ customers, please allow 15-20 business days of shipping time.
- Due to the Covid 19 pandemic, shipping time might take additional several days
** Also note that during the Chinese New Year Holidays, shipping times are expected to be delayed by 5 – 7 working days. We apologize for any inconvenience this may cause.**
Due to the production method we use for all of our products, we cannot accept returns unless the item is proven damaged/defective.
Our policy lasts 7 days. If 7 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
As soon as your order has shipped out, you will receive a confirmation email with your tracking number.
We look forward to helping you with your inquiry. We respond to email messages in the order that they are received, and will respond to your email as quickly as possible.
Please contact us as soon as possible and we will help you to make sure you will receive your order at the correct address
YES. No matter where you live, we ship our products all over the world.
If you have ordered multiple different items, they may be sent separately.